e-Commerce FAQs

A message from Mia Aesthetics
Although we are going through unprecedented times, at Mia Aesthetics we are following government guidance to preserve the health and safety of our staff and clients. We are working around the clock to stay connected while keeping our distance to continue to deliver the best service and products to our Mia Family. You may experience some shipping delays due to covid, but we are working hard to get your orders delivered as soon as possible.

Policy

What is the return policy?
All sales are final. Unfortunately, for hygienic reasons, Mia Aesthetics does NOT accept any returns, exchanges, or credit. We don’t want you to wear clothes someone else wore, even if it was just once.

Shipping

Important shipping notice: Mia Aesthetics is not responsible for any USPS shipping issues/ delays. If you experience any shipping issues/delays, please contact USPS customer service directly. Please note that the shipping timeline starts once order has been shipped, not on the day the order is placed. Mia Aesthetics can take one to three business days to get orders processed and shipped.

Where do you guys ship?
We only ship domestically.

How can I track my order?
You will receive a shipping number once your order has shipped.

When will my order ship?
Orders will ship within 3 business days after the order is processed.

Which shipping carriers do you use to ship?
USPS.

What are your rates for shipping?
Shipping rates are depending on the ship to location and customers are responsible to pay for the shipping costs.

Do you ship to P.O Boxes?
No, please use an alternative shipping address.

Order

Can I edit or cancel an order once it’s been placed?
Unfortunately, all sales are final and cannot be edited once placed.

Do I have to order online?
Yes, you can only buy our products online.

Can I pick up my online order in a clinic?
No, all orders placed online will have to be shipped.

When will you be restocking? Will you be getting more stock?
Check back for updates daily, inventory is getting updated each day.

Are my payment details/date secure?
Yes.

What do I do if my item is faulty?
Contact customer support at (305) 330-4959.

When will I receive my order?
Check your tracking number for shipping status.

How can I look up my order?
Log in to your account if you created one.

How do I make sure I order the right size?
All our fashion products have sizing charts available to be able to determine your right size.

How can I long I prolong the quality of my products?
For all items, including any items containing glitter, iridescent or gold foil please follow instructions on tag to prolong the look and lifetime of items.

Technical

How do I change my password?
On the account main page.

How do I change my email address?
On the account main page.

Why am I experiencing problems when entering my payment details?
Verify your billing details.

How do I unsubscribe from your newsletter?
If you wish to stop receiving our emails, you can unsubscribe from our emails at the bottom of every one of our emails.

How can I contact you?
Contact customer support at (305) 330-4959.

How do I change my saved delivery address?
On the account main page.

How do I change my saved payment details?
On the account main page.

How do I change my contact preferences?
On the account main page.

What payment methods do you accept?
Visa, Discover, Mastercard, American Express.

Consent of Communication

**By checking this box and submitting this form, I consent by electronic signature to be contacted by Mia Aesthetics by live agent, email & automatic telephone dialer for information, offers or advertisements via email/ phone call/ text message at the number & email provided. I consent to call recording of all phone calls to and with Mia Aesthetics. I am not required to sign this document as a condition to purchase any goods or services. I understand that I can revoke this consent at any time by providing notice to Mia Aesthetics. Message data rates may apply. Message frequency may vary. To learn more, see our Privacy PolicySMS Terms and Conditions, and Terms of Use.