What is the return policy?
All sales are final. Unfortunately, for hygienic reasons, Mia Aesthetics does NOT accept any returns, exchanges, or credit. We don’t want you to wear clothes someone else wore, even if it was just once.
Important shipping notice: Mia Aesthetics is not responsible for any USPS shipping issues/ delays. If you experience any shipping issues/delays, please contact USPS customer service directly. Please note that the shipping timeline starts once order has been shipped, not on the day the order is placed. Mia Aesthetics can take one to three business days to get orders processed and shipped.
Where do you guys ship?
We only ship domestically.
How can I track my order?
You will receive a shipping number once your order has shipped.
When is my order processed?
Orders placed Monday through Friday before 12:00 PM ET begin processing the same day. Orders placed after 12:00 PM ET, or on a weekend or holiday, begin processing the next business day.
When will my order ship?
Orders will ship within 3 business days after the order is processed.
Which shipping carriers do you use to ship?
USPS.
What are your rates for shipping?
Shipping rates are depending on the ship to location and customers are responsible to pay for the shipping costs.
Do you ship to P.O Boxes?
No, please use an alternative shipping address.
Can I edit or cancel an order once it’s been placed?
Orders cannot be edited once placed. If you need to cancel, contact us as soon as possible — we can cancel and refund an order at any point before it ships. Once an order has shipped it cannot be cancelled.
Do I have to order online?
Yes, you can only buy our products online, at shop.miaaesthetics.com.
Can I pick up my online order in a clinic?
No, all orders placed online will have to be shipped.
When will you be restocking? Will you be getting more stock?
Check back for updates daily, inventory is getting updated each day.
Are my payment details/date secure?
Yes.
What do I do if my item is faulty?
If an item arrives damaged, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo and we will replace it or refund it at no cost to you. Email mialogistics@miaaesthetics.com or call (305) 330-4959.
When will I receive my order?
Check your tracking number for shipping status.
How can I look up my order?
Log in to your account if you created one.
How do I make sure I order the right size?
All our fashion products have sizing charts on the product page to help you determine your right size. Browse all products, or email mialogistics@miaaesthetics.com before ordering if you are unsure.
How can I long I prolong the quality of my products?
For all items, including any items containing glitter, iridescent or gold foil please follow instructions on tag to prolong the look and lifetime of items.
How do I change my password?
On the account main page.
How do I change my email address?
On the account main page.
Why am I experiencing problems when entering my payment details?
Verify your billing details.
How do I unsubscribe from your newsletter?
If you wish to stop receiving our emails, you can unsubscribe from our emails at the bottom of every one of our emails.
How can I contact you?
Contact customer support at (305) 330-4959.
How do I change my saved delivery address?
On the account main page.
How do I change my saved payment details?
On the account main page.
How do I change my contact preferences?
On the account main page.
What payment methods do you accept?
Visa, Discover, Mastercard, American Express.